Legal & Transparency

Privacy Policy

Your trust matters to us. This policy explains how Vrindavan Mathura Guide protects your personal data.

Effective Date: January 2026

1. Applicability

This Privacy Policy applies to all users accessing our website, booking services, or interacting with us through online or offline channels.

2. Information We Collect

Full Name
Email Address
Phone Number
Government-issued ID copies (Aadhaar, Passport, Voter ID, etc.) for hotel check-ins, darshan registrations, and travel permits
Payment-related details (processed via secure gateways)

3. Purpose of Data Collection

Tour bookings and travel arrangements
Hotel and temple/darshan registrations
Taxi and pilgrimage coordination
Legal and regulatory compliance
Customer support and communication
Internal record keeping

4. Legal Basis for Processing

User consent
Legitimate business requirements
Compliance with legal obligations

5. Cookies & Tracking Technologies

We use cookies to improve performance, analyze traffic, and enhance user experience. Cookies do not collect sensitive personal data and can be disabled via browser settings.

6. Data Security & Protection

Secure storage of government ID documents
Restricted access to sensitive data
Encrypted digital storage wherever applicable
Limited retention based on legal or operational needs

7. Data Sharing & Disclosure

We do not sell, rent, or trade personal data.

Hotels
Temple authorities
Government agencies
Payment gateways (Razorpay / UPI / Banking partners)

8. Data Retention

Personal data is retained only as long as necessary to fulfill services or legal requirements and is securely deleted thereafter.

9. User Rights under DPDP Act, 2023

Access personal data
Request correction or deletion
Withdraw consent (subject to law)
Raise grievances

10. International Visitors (GDPR)

International visitors are protected under GDPR. Data is collected only for travel and pilgrimage services. No marketing is done without explicit consent.

11. Changes to Privacy Policy

We may update this policy at any time. Continued use of our services implies acceptance of updates.

Contact Information

📍 Vrindavan Mathura Guide
📧 Email: info@vrindavanmathuraguide.com
📞 Phone: +91 7302265809
📍 Location: Mathura, Uttar Pradesh, India